Terms of Service
Role of SequelString AI
SequelString AI provides a technology platform that facilitates the purchase of metro tickets. We do not operate the metro services nor do we have control over their operations. Our role is limited to offering an online platform for ticket booking and related services.
The metro ticket booking confirmation provided by SequelString AI is based on information updated by the metro authorities regarding seat availability, schedules, fares, and other travel details.
SequelString AI does not have any influence or control over metro authorities’ policies, operational decisions, or service conditions. All service-related aspects, including metro schedules, station facilities, and passenger regulations, are managed by the respective metro authority.
Limitation of Liability of SequelString AI
In its role as a technology platform enabling metro ticket transactions, SequelString AI is not responsible for:
- Delays, cancellations, or rescheduling of metro services.
- The operational conditions of metro services, including station amenities and train facilities.
- Any loss, theft, or damage of passengers' belongings.
- Any issues related to ticket validation or scanning at metro stations.
- Failure of metro authorities to fulfill their obligations or meet service expectations.
- Changes in routes, fares, or schedules decided by the metro authority without prior notice.
SequelString AI shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of metro services. The final responsibility for service delivery and passenger safety lies with the metro authorities.
Responsibilities of Users
Users of SequelString AI’s metro ticket services must adhere to the following responsibilities:
- Ensure accuracy of travel details before confirming ticket bookings.
- Carry a valid government-issued identity proof when required by metro authorities.
- Follow the metro authority's rules, guidelines, and safety protocols.
- Reach the metro station on time, as per the scheduled departure.
- Validate and use tickets within the specified validity period.
- Contact metro authorities for any operational concerns or service-related inquiries.
Cancellation and Refund Policy
- Ticket cancellations and refunds are subject to the policies of the respective metro authority.
- SequelString AI follows the refund process determined by the metro authority and does not have the discretion to alter or override their decisions.
- Any refund processing timelines will depend on the metro authority’s policies and banking procedures.
Payments and Charges
- Ticket prices are set by the metro authority and may include applicable taxes and service fees.
- Payment for metro tickets must be completed through the accepted payment methods on SequelString AI’s platform.
- In case of failed transactions where the amount is deducted but the ticket is not issued, refunds will be processed as per our standard policy in coordination with the payment service provider.
Data Privacy and Security
- User data collected for ticket bookings will be securely stored and processed in compliance with applicable data protection laws.
- SequelString AI does not share user data with unauthorized third parties without user consent, except as required by law.
- Users are responsible for maintaining the confidentiality of their account credentials and payment information.